34. System Service

Explore programs and options to maximize system performance and ensure your Gleeble continues to deliver world-class research.

Gleeble systems are powerful and highly precise scientific instruments. With proper maintenance and care, a Gleeble will provide researchers with decades of reliable service. DSI’s Global Service Organization is dedicated to providing customers with the support needed to keep their equipment running at peak performance.

To discuss maintenance, parts and enhancements for your system, please contact our Parts or Service teams.

34.1. System Upgrades

A wide range of options and accessories are available to customize and add capability to your Gleeble system, including:

Software Upgrades

Software updates can be made to the Gleeble workstation, including QuikSim and Origin. Updates to the GTC and 500 Series HMI touchscreen software are provided at no cost in connection with annual service and calibration.

Hardware Upgrades

Upgrades can range from simple purchases of additional gauges to advanced improvement such as Hydraulic Crosshead Locks for Mobile Conversion Units.

Integration of Digital Image Correlation Technology (DIC)

See Digital Image Correlation for more information.

LED Optical Extensometer and Dilatometer

See Non-Contact Optical Micrometer for more information.

Gleeble Touch Control (GTC)

This significant software and hardware upgrade includes a range of enhancements, including improved usability and performance. See Gleeble Touch Control for more information.

34.2. Training

The most important part of any Gleeble research program is the human component. Knowledgeable, well-trained users ensure simulations are designed and executed correctly. Various levels of training are offered by DSI, including general operating instructions, advanced training, and application-specific training. Training is available at the DSI facility in Poestenkill, NY, at user sites, or at Regional Demonstration Centers around the world.

34.3. Calibration

Gleeble systems are complex, high-performance machines that should be calibrated at least once a year by a Certified Gleeble Service Engineer. The DSI Global Service organization offers calibration as a standalone service or as part of an Annual Maintenance Contract.

34.3.1. Annual Maintenance Contract (AMC)

Like any complex instrument, a Gleeble systems require periodic maintenance. AMCs are a great way to proactively ensure regular service and calibration for your equipment. By purchasing an AMC, organizations can schedule service visits during dates that are convenient for them. Regular maintenance minimizes the risk of failures and downtime. Service visits typically last 2-3 days on site, depending on the features and accessories installed on each system.

34.4. Extended Warranty

Each new Gleeble system must pass extensive acceptance tests, both in the DSI factory, and again at the installation site. During installation, the system is calibrated by a Certified Service Engineer. The system comes with a comprehensive one (1) year warranty covering defects in materials and workmanship. The standard warranty can be extended to cover additional years via the purchase of an extended warranty. Older systems that are beyond their initial manufacturer’s warranty period may be eligible for extended warranty protection. Please Contact Dynamic Systems to learn more.

34.5. Spare or Replacement Parts and Consumables

Common spare parts and consumable parts are listed in Gleeble Consumables. Contact DSI’s Parts and Service team for replacement items or to replenish your supply of consumables. Only DSI and our affiliated partners sell certified components. Use of components supplied by unauthorized dealers may damage equipment and void the system’s warranty.